Terms and conditions

(Last updated 21/10/2024)

1. General Terms
   By shopping on us.bibsworld.com, you agree to our terms and conditions. These apply to all purchases made on the webshop. BIBS Denmark ApS is responsible for the webshop, and we recommend that you read the terms carefully as they may change over time.
   
   
2. Payment Options
   We accept payment via credit and debit cards, including Visa, MasterCard, Visa Electron, Maestro and many other options. The amount will be charged to your account when your order has been shipped. You will receive an order confirmation via email once your purchase has been completed.
   
   
3. Subscription Services
   We offer subscriptions on selected products. To create a subscription, you must purchase a minimum of 3 products. You can cancel your subscription at any time without fees. Cancellation can be done via your account or by contacting our customer service at care@bibsworld.com.
   
   
4. Shipping Costs and Delivery Times
   Shipping costs and delivery times are as follows:

Standard Shipping: $11, free shipping on orders over $75.

Delivery Time: We strive to deliver your order within 2-5 business days, depending on your location and carrier. Please note that this is an estimate, and we cannot guarantee delivery within this time frame.
You will see the total shipping cost at checkout.

1. Return and Refund
   If you wish to return a product, please contact us at care@bibsworld.com to initiate the return process.
   Customers are responsible for paying the return shipping costs unless the return is due to an error on our part (e.g., damaged or incorrect items).
   Returned products must be in new, unused, and unopened condition, with all original product inserts and accessories. The original shipping and handling charges will not be refunded unless the return is due to a defect or incorrect shipment.
   For assistance with returns, contact us via email, and we will guide you through the process.
   
   You retain the right to return your order within 14 days of receiving the product. The returned items must be shipped back within this 14-day period. Refunds will be issued to the original payment method within 7-14 business days of the product's arrival at our warehouse.
   All returns should be sent to:
   BDI – Barbaras Development Inc.
   809 Bama Drive, Oxford, AL 36203, USA
   We recommend obtaining a track-and-trace number when returning products. BIBS Denmark ApS reserves the right to withhold the refund until the products have been received or documentation of the return has been provided.
   Please note: We can only return funds to the original payment method.
   
   

2. Policy for Returning Items with a Free Gift
   If returning items from an order that included a free gift, and the returned items reduce your order total below the qualifying threshold for the gift, the free gift must also be returned. Should you fail to return the free gift, its original price will be deducted from your refund.

   Policy for Returning Items from Multi-Item Promotions (e.g., 5-for-4 Offers)
   Items purchased as part of a multi-item promotion, such as a 5-for-4 deal, must generally be returned as a complete set. If you opt to return only part of the promotional set, the discount associated with the offer will no longer apply. Your refund will be adjusted accordingly, and the retained items will be charged at their full individual price.

3. Damaged or Defective Products
   If you receive a damaged or defective product, please notify us within 24 hours of delivery at care@bibsworld.com, including photos of the damaged package and or item. Photo/image documentation is a requirement for processing the return. We will address your complaint as soon as possible, and in the case of an error on our part, the original shipping and handling costs will be refunded.
   
   
4. Order Changes and Cancellations
   Once an order is placed, it cannot be changed as we begin processing it immediately to ensure quick delivery.
   Please note that failure to collect your order from the delivery point does not constitute a cancellation.
   When you choose not to pick up your order from the delivery point, you are not entitled to a refund for the shipping cost.
   
   
5. Right of Withdrawal
   You have the right to cancel your purchase within 14 days of receiving the goods. If you wish to exercise your right of withdrawal, please contact us at care@bibsworld.com.
   Returned items must be in unused condition and in their original packaging. You are responsible for covering the return shipping costs unless the return is due to an error on our part.
   
   
6. Liability and Disclaimer
   We reserve the right to change prices, descriptions, and availability of products without notice. We strive to ensure that the information on the website is accurate, but errors may occur. In such cases, we will contact you as soon as possible to find a solution.
   
   
7. Complaints
   If you experience any issues with your order (e.g., missing or incorrect items), contact us at care@bibsworld.com as soon as possible. Please provide a detailed description of the issue.

Note: We do not offer exchanges. If you wish to return an item, follow the returns process, and place a new order for the desired product.