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Frequently asked Questions
Returns & refunds
Items can be returned for a full refund within 14 days (excluding the original shipping and handling fees), provided they are in new or unused/unopened condition with all original product inserts and accessories. Customers within the EU can contact us for a free return label.
Exchanges
At this time we are unable to process exchanges. Please return the items you do not wish to keep and place a new order for the items you prefer.
Changes to pacifier & bottle nipples
If your pacifier or bottle nipple appears larger than usual or shows any signs of change, this is a sign it has been used for too long and should be replaced immediately. For proper hygiene and safety, all nipples should be replaced every 4-6 weeks or at the first sign of wear and tear.